Services & support

Service Engineered to Your QMS

ISO 13485:2016 service procedures · IEC 60601-1 preventive maintenance intervals · NIST-traceable calibration on every covered visit.

Service TierCoverageOn-site ResponseDocumentation
Platinum 24/7365d × 24h, all fault classes≤ 4h urbanIQ/OQ/PQ + 21 CFR Part 11 audit trail
GoldMon–Sun 7–19, all faults≤ 8hOQ/PQ + service audit log
SilverMon–Fri 8–17, parts-focusedNext-business-day shippingPM reports + parts history
Per-callOn-demand24–72h triage windowService report per visit

Four-stage methodology

Keep service work traceable from scope to CAPA

  1. 01

    ISO 13485 scope definition

    Define which bed, surface, monitoring interface, and accessory SKUs sit inside the service contract and how they interface with your hospital QMS.

  2. 02

    21 CFR 820.50 supplier controls

    Verify OEM and third-party service provider credentials, training records, and change-control notice routes before work begins.

  3. 03

    IEC 62304 software lifecycle where applicable

    For networked beds and monitoring interfaces, document firmware version, SBOM, cybersecurity patch window, and rollback criteria.

  4. 04

    Documentation package closeout

    Deliver PM records, FRACAS entries, trend analysis, loaner logs, and CAPA triggers into the asset file.

Request the full service methodology package

Include facility ZIP, installed SKU list, and preferred response tier.

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